Privacy Policy

At Canugo Ltd (“Canugo” or “us” or “we” or “our”), we respect the privacy rights of our online visitors and recognize the importance of protecting the information we collect about you.  Our Privacy Policy is designed to help you understand how we collect, hold, use and disclose personally identifiable information about you.  

By visiting and/or ordering services on this Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy. This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which we will process any personal data we collect from you, or which  you provide to us, in the course of using our site www.Canugo.co.uk . For the purpose of the UK Data Protection Act 2018 we are the data controller. Canugo Ltd. are committed to protecting the privacy of all visitors, and all visitors to the website and mobile app. 

INFORMATION THAT WE COLLECT FROM YOU

  1. When you visit the Website or make a Canugo order through the Website, you may be asked to provide information about yourself including:

    •  your first and last name

    • contact details including email or postal address, telephone number or other information provided when filing out a contact form or otherwise contacting our site

    • payment information such as credit or debit card information.

    • usage of the Website and information about you from the messages you post to the Website including IP address and your internet service provider (“ISP”)

    • Any referring or exit pages to and from our site

    • Any login information

    • Web browser type and version

    • Your timezone

    • Date/Time stamp

    • Clickstream data

    • Any browser plugins and versions used on your browser

    • Your operating system

  2. By accessing Canugo information and/or services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that Canugo's data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s) via any Canugo mobile application, through your mobile's browser or otherwise.

 

USE OF YOUR INFORMATION

  1. Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example mobile, mobile applications or any representation of our Website.

  2. To diagnose or fix technology problems.

  3. To control unauthorized use or abuse of the Site and our products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal

  4. Administer our site including data analysis, testing, traffic monitoring, research,statistical and survey purposes

  5. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

  6. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

  7. Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

  8. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by contacting us on admin@canugo.co.uk and/or amending your profile accordingly.

  9. Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

 

DISCLOSURE OF YOUR INFORMATION

  1. The information you provide to us will be transferred to and stored on our servers

  2. Third parties process information such as credit card payments and provide support services related to payments for us. By submitting your personal data, you agree to this transfer, storing or processing. Canugo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

  3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.

  4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

  1. Information will be disclosed if we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others. This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction.

  2. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Canugo, Partners or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

 

SECURITY AND DATA RETENTION

  1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires. We may also retain backup information on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security policies. We do not always remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.

  2. Where you have chosen a password, which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

  3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

ACCESSING AND UPDATING

You have the right under the UK Data Protection Act to see the information we hold about you ("Subject Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below.

You may update, correct or delete information about you at any time by logging into your online account or emailing us at Support@Canugo.co.uk 

If you wish to delete or deactivate your account, please email us at Support@Canugo.co.uk or delete our mobile application from your device, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

 

​DATA STORAGE (TBC)

All information you provide to us is stored on our secure servers in the Cloud using 256-bit encryption.  We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy

CHANGES TO OUR PRIVACY POLICY

Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.

 

LOCATION INFORMATION

When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application's collection of this information. We currently require this location information in order to use our Services, so if you do not consent to this collection, you cannot use our Services. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device.

 

PROMOTIONAL COMMUNICATIONS 

You may opt out of receiving promotional mails, push notifications or text messages from Canugo by following the instructions in those communications or by adjusting the settings on your mobile device. If you opt out, we may still send you non-promotional communications, such as those about your account, products or services you've requested or our ongoing business relations.

 

COOKIES

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. www.Canugo.co.uk/Cookies

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to CANUGO LTD. 86 Winslow Close, Eastcote, Pinner, HA5 2QY - Support@Canugo.co.uk

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© 2020 by Canugo Ltd.   VAT - 278094565   London United Kingdom

Canugo operates only within the M25