Background Check

In order to become a Helper you are required to go through a background check that confirms you are eligible to work as courier in the United Kingdom. The background check is done through the app, which helps and guides our Helpers on how to complete their background check easily and fast.

If any of your background requirements are not accepted you will have to upload the new documents that prove you are eligible to work. Canugo reserves the right to disengage you if any of the requirements is not completed. Canugo can also disengage you if any of your documents expire while you are working with Canugo and as result your background check can’t be accepted.

Bike - Identity, Right to work, Criminal History
Scooter/Motorbike - Identity, Right to work, Criminal History, Driving License, Vehicle Eligibility, Business Insurance, CBT
Car - Identity, Right to work, Criminal History, Driving License, Vehicle Eligibility, Business Insurance
Van - Identity, Right to work, Criminal History, Driving License, Vehicle Eligibility, Business Insurance

Temporary Driver Hire


Identity, Right to work, Criminal History, Driving Licence, National Insurance Number, Vehicle Eligibility.  By proving this information you agree that Canugo can check with DVLA your licence details & vehicle eligibility.


Courier/Man & Van Services

Scooter/Motorbike - Identity, Right to work, Criminal History, Driving Licence, Vehicle Eligibility, Business Insurance, CBT

Car - Identity, Right to work, Criminal History, Driving Licence, Vehicle Eligibility, Business Insurance

Van - Identity, Right to work, Criminal History, Driving Licence, Vehicle Eligibility, Business Insurance

Identity check

Verifies an applicant’s name, address and date of birth.

  • Passport, Biometric card (valid to work in United Kingdom) or Birth Certificate plus a letter issued by the National Insurance

Right to work check

  • EU Citizen:

    • Passport

  • Non-EU Citizen: 

    • Passport (must not be expired)

    • Visa/Work Permit (if stuck inside their passport, it must be their current passport)

Driving licence check

  • Mopeds

    • Category AM, P or Q

  • Scooter

    • Category A1, A2 or A

  • Car

    • Category B1, B, BE, C1 or C1E

For more information, please check this link.

Vehicle eligibility check

  • Scooter:

    • Front of UK Driving Licence

    • CBT Certificate (or back of UK Driving Licence if they have a full motorcycle licence)

  • Car:

    • Front of UK Driving Licence

    • Back of UK Driving Licence

Insurance check

  • Scooter

    • Certificate of Motor Insurance (It should specify on the certificate that it covers use for food delivery)

  • Car

    • Certificate of Motor Insurance (It should specify that it covers business use)

    • Insurance Policy Schedule (It should specify somewhere that the occupation is a delivery driver)

  • Van

  •  Insurance Policy Schedule (It should specify somewhere that the occupation is a delivery driver)

  • Certificate of Motor Insurance (It should specify that it covers business use)

  • If you do not have insurance to can apply for this via the Canugo app with Zego. 


Visit the HMRC website and register as a self employed driver

How to file your taxes

  • Self Employed Individuals are responsible for reporting their income to HMRC under Self Assessment by submitting a personal Tax Return by 31 January each year detailing your income as a Canugo Helper, the income tax and Class 2 & Class 4 National Insurance due as well as making a payment for the tax and NI due. 

  • Your tax return submitted by 31 January covers the previous tax year (a tax year runs from 6 April to 5 April). So for example, your tax return due by 31 January 2018 details your earnings between 6 April 2016 to 5 April 2017 and this will include your income as a Canugo Helper as well as any other earnings you may have (such as rental income, bank interest or dividends).

  • Keep in mind that you are also required to make a payment on account to HMRC by 31 July each year too which is normally 50% of your previous years tax bill, so make sure you budget for this additional payment too.

  • Please note that if you already complete a Self Assessment Tax Return, for example because you collect rental income or have savings interest, that you need to complete a Form CWF1 to notify HMRC that you have a new form of income you need to report on.  Again, you can do this online here and you will need your Unique Tax Payers Reference.


Allowable expenses

To register as a Canugo Helper you may need a van, car, bike or scooter and other additional equipment.  The cost of these items would be tax allowable, although if there is an element of personal use on these items you would need to reduce your claim for this.  For example, it is common to use a smart phone for work and personal uses, in this case you should make a reasonable apportionment so you can claim the business use amount against your tax such as 80% business and 20% personal.

Here are some other typical expenses you may have to pay for that can be deducted
against your income for tax purposes:

  • Parking charges (fines are not allowed);

  • Bike maintenance such as brake pads, tyre replacement;

  • Insurance;

  • Accountants fees;

  • Bank charges of a business bank account.


Recording your business transactions

  • You will be paid via bank transfer every Friday, make sure you download your invoices as it will make life easier when the time comes to completing the Self Assessment. 

  • Incomplete or inaccurate records will demand more time and hike up any accounting costs. Don’t forget that failure to declare all forms of income could result in prosecution and a fine from HMRC. A simple spreadsheet which records your income and expenses is a great start to keeping your business transactions logged and organised. 

  • You must keep your records and receipts for at least 5 years after the 31 January submission deadline of the relevant tax year. For Example: If you sent your 2016 to 2017 tax return online by 31 January 2018, you must keep your records until at least the end of January 2023.



It’s very important to be aware of parking rules whilst doing deliveries.


General parking rules

  • Never stop where your vehicle will cause obstruction or danger to traffic or pedestrians, for example by double parking or stopping on corners

  • Never stop on zig-zag road markings

  • Never park in pedestrian areas or on grass verges or pavements unless signs indicate that you are permitted to do so

  • Never park next to dropped footways or raised carriage ways unless there are specific parking bays indicating that you may do so


Red and yellow lines

  • Single and double yellow lines painted at the edge of the road indicate a parking ban. For single yellow lines the days and times when parking is prohibited are shown on a yellow “no parking” sign at the side of the road. Double yellow lines do not require signs as parking is prohibited “At Any Time”

  • In some areas signs are not present on every yellow line. In these areas parking is prohibited during the local controlled times, which are displayed on meters and pay & display machines as well as on signs at the entry points to the zone

  • On some yellow lines you may also stop to load or unload goods – please see the London Councils’ leaflet on “Loading and Unloading” for more details of these rules. Single or double red lines indicate that parking and stopping are prohibited. A sign by the road will indicate when parking is banned. You may not park on a red line to load or unload, or to pick up or set down passengers. If in doubt, do not park on a red or yellow line


Paying to park

  • When you have found a place to park, you must pay immediately. No free time is allowed in order to obtain change for a meter or pay & display machine. All meters in London accept 20p and £1 coins. Pay & display machines will allow payment by a variety of advised coin­age and some will allow payment by debit or credit card

  • In some areas you may also use a mobile phone and credit / debit card to pay for parking. If this facility is available then you will need to register your details with the service provider and indicate how long you wish to park at the location. There will be signs on the street advising how to do this



  • Always check the signs, lines and plates to ensure that parking is permitted at the location

  • Do not assume that there is free parking on Bank Holidays, Sundays or in the evenings – in some areas  parking restrictions apply during these times as well

  • Do not park in permit holder bays at restricted times

  • Do not assume that it is safe to park in an area just because others have parked there, or because someone says that it is okay

  • If there are no signs on yellow lines, check for controlled zone entry signs

  • It’s advisable to always have some change with you, in case you can’t access the online parking payment facility


Equal Opportunity

Equal rights

  • We believe that everybody has the right to be treated with respect and dignity and to participate in an environment that is free from bullying, harassment and victimisation

  • We are committed to providing equal opportunities for all of our Helpers regardless of their gender, race, ethnic or national origin, disability, religion, sexual orientation, gender reassignment or age (as long as you are 18 or over)

  • Canugo does not discriminate against any candidates that apply to become a Helper.

Age restrictions

  • All Helpers must be aged 18 or over.

Freedom of association

  • Self-employed contractors have the right to join or form trade unions of their own choosing and to bargain collectively

  • Canugo adopts an open attitude towards the activities of trade unions and their organisational activities

  • Representatives are not discriminated and have access to carry out their representation functions in the workplace


Road safety


  • If you are operating with Canugo on a bicycle, scooter or motorcycle you are required to wear a helmet at all times. 

  • For scooters and motorcycles you should also ensure your helmet includes an eye protector.

  • All modes of transport are required to use lights during early morning and evening slots and also during severe weather conditions. 


Highway Code



Your safety is of vital importance to us. If you have an accident on the road during your slot, it is important that you take the necessary steps to make sure you are safe. At the scene of an accident you should always: 

  • Move to a safe position. 

  • Call the police and an ambulance: a. If you are injured; b. If you think you may be in shock; or c. If you think you have been given false details. 

  • When the police arrive, co-operate. Stay calm and make sure you give them your side of the story. Take down the name of the officer and ask for the police case reference number. This officer is responsible for investigating your case so it is a good idea to keep them on your side. 

  • Even if you have a very minor injury, go to hospital or your GP as soon as possible. Tell the doctor they should take detailed notes. Take pictures of your injuries at their worst to show their full extent. 

  • Get the contact details of any witnesses to the accident, the more the better. Do not leave this to the police. Do not hand your only copy of witness details over to the police but do give them a copy of the witness details. The courts rely heavily on witness statements. 

  • Beware of accepting money from the other person in the accident as that may be seen as you agreeing to settle your case.

  • If you are badly injured, do not be scared to ask for help from bystanders with the above (i.e. getting witness info, registrations details, taking photos, etc). You may be surprised at how helpful others are willing to be if asked.

  • Contact Canugo and let us know what has happened so we can take the necessary action.


Food Standards & Hygiene


Since you will be handling food and other property which will be handed over to the customer, it is advised that you and your vehicle are always in as clean a condition as possible.


Ensure your thermal bags are clean and have no old food inside.

Ensure you wash your hands thoroughly before the start of every slot.

Ensure your vehicle is clean and free of clutter before the start of every slot. 

It is advised that you avoid smoking while helping. 



You are responsible for the safe transit of food from the venue to the customer. We recommend  following the below guidelines: 

  • Check the food containers are well sealed and ready to transport when they are handed to you by the venue. 

  • Ensure thermal bags are taken into the venue to ensure maximum heat retention. 

  • Place all hot food carefully into a thermal bag, any pizza into the pizza bag, and any cold food outside of these two bags. All food, including hot, cold and pizzas, should go into the large blue thermal bag which fits into the green delivery box. 

  • For any drinks or soups, please remove the lid and seal the container with cling film. This stops the liquids from leaking. It is essential that your hands are cleaned and sanitised when carrying out this process. 

  • Place any drinks or soups in the foam holder to help keep them upright and prevent spillage. 

  • Once you are happy that your order is stable in the delivery box or in the car passenger seat (avoid using the car boot for prepared food orders as they can move around a lot), begin your journey.

  • Drive at the speed limit to preserve the condition of the food. 

  • Take extra care driving over speed bumps, pot-holes, and when turning corners. 

  • When you arrive at the drop-off address, find a safe place to stop. Take the thermal bags (without opening them) to the door of the delivery address. When the customer answers, only then may you open the thermal bags and hand the order to the customer.


Leaving Canugo

As a self-employed Canugo, you have the right to stop operating with Canugo at any time.

Please just unsubscribe to the emails and email us saying you no longer want to receive Canugo offers.


Work environment

All Helpers have the right to work in a safe environment during their shift. Any mistreatment must be reported to Canugo as soon as possible so we can take any necessary action. 

This includes any misconduct from customers, employees of Canugo or any other Helpers. Please let a member of the team know via email.

Data Protection 

Personal Data - This is any data that allows a living person to be identified. This includes a persons name, address, phone number and shopping information. 

Shopping items can refer information about food preference due to religion, health issues and lifestyle choices.

This information can be sensitive and should be protected just as much as other information. You must not use personal data from any Canugo customer for any other purpose than carrying out your task.

If personal data is misused as a consequence of losing, failing to secure it, sharing it with others or using it for any other purpose, you may incur monetary fines and further consequences.

To stay safe, we advise that you:

~ Never share personal information from Canugo customers with anyone

~ Do not make information visible to others and lock your phone screen using a password when you are not using your phone

~ Contact Canugo immediately if you lose your phone by phone, by email. The Canugo Support Team will ensure that your app ceases to have access to personal data while the phone is not under your possession.

~ Do not copy or extract personal information from the app. Once you have completed a customers order you must delete any record of their personal data on your phone. This include SMS, phone calls and any photographs related to their order

Please also read our Terms and Conditions & Privacy Policy.


Prohibited Items


  • When you are required to pickup and drop off alcohol as part of an order it is important that you  follow our underage sales policy

  • You will need to carry your own identification in case you are asked for proof of age

  • Be aware that venues selling alcohol may be restricted to sales during certain hours and you may need to inform the customers of this

Underage sales

  • It is against the law to sell cigarettes, alcohol, fireworks, knives and other prohibited products to anyone under the age of 18

  • If you believe a customer looks under the age of 25, you must ask them for proof of age before handing over the items

  • You should accept a passport, driving licence, national identification card, military identification card, UK visa card (such as indefinite leave to remain) or any card with a PASS hologram

  • When checking any forms of identification, you should make sure that:

    • The customer’s name is the same as shown on the identification

    • The customer’s date of birth shows they are aged 18 or older

    • The identification is genuine, has a hologram and has not been tampered with in any way

    • The photograph matches the customer you are dropping off to